Shipping policy

Thank you for choosing Turquoise Flamingo!
We want to ensure you have a seamless shopping experience, including a clear understanding of our shipping policy. Please read the following information regarding shipping rates, delivery times, and order tracking.

Processing Time
Orders are typically processed within 1-3 business days (excluding weekends and holidays).
Please note that during peak seasons, processing time may be slightly longer. We appreciate your patience in such cases.

Shipping Rates and Methods
We offer several shipping options at checkout, depending on your location and the weight/size of your order.
Shipping rates are calculated based on the carrier's rates, which are available for review during the checkout process.
We may occasionally offer free shipping promotions, so keep an eye out for those.

Delivery Times
Delivery times vary depending on the shipping method selected and your location.
Domestic orders usually arrive within 3-7 business days after processing.
International orders may take longer, typically arriving within 7-21 business days after processing.

Please note that these are estimated delivery times and actual delivery dates may vary due to factors beyond our control, such as customs delays or weather conditions.

Order Tracking
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to track your order on the carrier's website.
Please allow a few hours for the tracking information to be updated on the carrier's website after receiving the confirmation email.

International Shipping
For international orders, please be aware that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer.
We are not responsible for any customs delays or issues that may arise.

6. Lost or Damaged Packages:
- While we take utmost care in packaging and ensuring your order arrives safely, we understand that accidents can happen during shipping.
- If your package is lost or damaged during transit, please contact us immediately. We will work with you and the carrier to resolve the issue and ensure your satisfaction.

If you have any further questions or concerns about our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and provide the best possible shopping experience. Happy shopping!